Single-user license keys require activation when they are imported into the Web Performance software. This locks the license key for use by that user on that computer.
We realize that some license key activation schemes can be more cumbersome for licensed users than they are for software pirates. Therefore, we have attempted to make license key activation as painless as possible:
When a license key that requires activation is installed for the first time, the wizard will ask you to choose the activation mode: automatic or manual. If the computer does not have internet access, you will need to choose the manual mode and follow the instructions, described later, for activating without Internet access.
When automatic mode is selected, the software will contact the Web Performance server and activate the license key. The software is then ready to use.
When a user upgrades to a new computer, the license key will need to be moved as well. Prior to the move, you should deactivate the license key on the currently-activated computer via the Deactivate... button on the License Key Management preference page in our software. Then you can install the deactivated license key on the new computer and repeat the activation process.
Note: When you deactivate a license key, you will be prompted to save the deactivated license key so that it may be moved and reactivated on another computer. If you have misplaced that key, you may use the original deactivated license key (the key mailed to you after purchase) for activation on the new computer. However, you can NOT skip the deactivation step. If you have already lost all data from the original computer and cannot retrieve it from a backup, you will need to contact the sales team at Web Performance for a replacement.
If the computer running the software does not have access to the Internet, the activation and deactivation procedures may be performed manually via our website from another computer or via email.
To activate a license key manually, select the manual activation mode in the activation wizard. If a license key requires activation, the wizard will appear automatically when importing the license key on the License Key Management preference page. The wizard will give you an activation request file (or deactivation file) that can be submitted to our website (http://webperformance.com/activate). In return, you will receive a pre-activated license key that can be installed on the License Management preference page.
Q: What happens if a second user needs to use the software on the same computer?
A: If the second user needs to use the software in addition to the first user, you should purchase an additional license. If the first user no longer needs to user the software, you can move that license key from one user to another - by following the same procedure as moving the license key from one computer to another.
Q: What happens if I copy the activated license key to another computer?
A: At best, the software will not run. At worst, it may trigger a license revocation - preventing the license key from working on any computer. You would need to contact support to issue a new license key.
Q: I backed up my entire OS on one computer and restored it to another. Now the software will not run. What can I do?
A: You need to deactivate/reactivate the license key, as explained above.
Q: Does the activation process contact your server or use the Internet?
A: Yes, it contacts our server to validate that the license key has not already been activated.
Q: Does the software ever contact the server again?
A: Yes, the software will periodically verify that the license key is still valid. It is also contacted when you deactivate the license.
Q: How does a license key get revoked?
A: When we detect that the license enforcement mechanism has been circumvented, the license key will be revoked. We will make every attempt to contact you and/or your company to resolve the problem before this step is taken. We hope we never have to take this step.
Q: I lost my activated license key file. Is there an easy way to reset it so that I can activate it again?
A: No. You will need to contact the sales team for a new license key. The original serial number will be revoked and a new key must be issued under a new serial number.