Getting Help

Integrated help system

This page is part of the Quick Start Guide within the integrated help system. There are four books in the help system:

Quick Start Guide - use this for a demonstration of the most commonly used features
Tutorials - task-specific guides for accomplishing a specific goal
FAQs - contains questions frequently asked by users and other topics not addressed by the other books
Reference Manual - contains detailed information about various program elements and technical topics

The integrated help system is accessed from the Help Contents item in the Help menu.

Help shortcuts

Help system shortcuts are accessible from most areas of the program: Click on or near the component of interest and press the F1 key.

A help window will open that describes the basic purpose of the component and links to the user manual for more detailed information on related topics.
After clicking one of the manual links, the pages can be difficult to read in a small window. Pressing the Maximize button will enlarge the help window. It can be restored to the original size using the Restore button. The manual page can be opened in the external help window using the Show in External Window button (see below).
Alternatively, the links may be opened in the external help window (which includes the table of contents and search functions) by using the Open in Help Contents item from the pop-up menu.

Bookmarks

Help topics can be book-marked for quick reference in the future using the Bookmark button at the top of the help window. Links or tabs at the bottom of the help window displays a list of saved bookmarks.

Getting more help

If you cannot find answers in the online help resources, more help is available through our issue tracking system.

Reporting issues

You may also report bugs and request enhancements using the integrated support request form. The Support Request Form is available from the Support Request item on the Help menu.

Filling in the form

Enter your e-mail address, and choose either the Open new request or Attach files to existing request options. For new requests, please fill in a short summary, description and select a category. Additional information related to the request can be sent by selecting the appropriate items (e.g. testcases or loadtest results).